Refund policy

Refund Policy

At ViragFleck, we are committed to ensuring your satisfaction with every purchase of Shirts, Skirts, Pants & Trousers. If you are not completely satisfied with your order, we offer a straightforward refund process as outlined below.

Eligibility for Refunds

To be eligible for a refund, items must meet the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • All items must be unworn, unwashed, and in their original condition with all tags attached.
  • Footwear and accessories must be returned in their original packaging.
  • Items marked as "Final Sale" or "Clearance" are not eligible for refunds unless defective.

Non-Refundable Items

The following items cannot be refunded:

  • Gift cards
  • Items purchased during promotional events marked as non-refundable
  • Items damaged due to improper use or wear

How to Initiate a Refund

To start the refund process, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping.
  3. Pack the item securely in its original packaging, including all tags and accessories.
  4. Ship the item to the address provided in the RMA confirmation email. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and photos of the issue. We will arrange a full refund or replacement, including return shipping costs.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a refund for the original item and place a new order for the desired item.

Contact Us

For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to help and will respond within 24-48 hours.